Reservations Terms and Conditions

By proceeding with the reservation you accept and agree with Artisan Eco Hotel (the Hotel) that the reservation (guest reservation details), if accepted by us, shall be on the terms and conditions as follows:

Rates and Deposit

  1. Rates quoted are in Malaysian Ringgit.
  2. The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
  3. Rate is for declared pax only.
  4. Rates do not include any applicable prevailing government taxes at time of occupancy. The Rates are subject to 10% Service Charge and prevailing Goods and Services Tax.
  5. The maximum number of guests per room is according to the declared pax. A RM80++ fee will be charged for each additional adult. Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Fees apply should a rollaway bed be required. Please contact the hotel for more information.
  6. A compulsory refundable (upon check-out) security deposit key per room is RM50 in addition to full payment of room and tax.
  7. In the event you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.
  8. A penalty of RM200 will be imposed if smoking is detected in the room.
  9. MPSJ parking coupon can be purchased from our Front Office at RM5.00 per booklet.

Eligible Age For Check-In

  • You must be at least 18 years of age to check-in and register for a room.

Check-In and Check-Out Time

  1. Check-in time is from 3:00pm and check-out time is by 12:00pm.
  2. Early check-in or late check-out request is subject to room availability only and a charge of RM20/hour will be incurred for any check-in before 3PM or late check-out after 12PM. One (1) night charge will be incurred for any check-in before 8AM or check-out after 6PM.
  3. A valid government-issued identification or passport is required at check-in.

Early Arrival And Late Departure

  1. Should you arrive at the hotel prior to the normal check-in time, you are advised to approach the Hotel’s Front Desk Counter (Level 1) for assistance in storing your luggage until check-in is available.
  2. Earlier check-ins and Late check-outs are available on request and is subject to the room availability and charges.
  3. Guests are required to check with the Hotel’s Front Desk at least 24 hours prior to the arrival on availability of early check-in and departure on availability of late check-out.

Credit Card Confirmation

  1. A valid credit card is required for all reservations to secure your reservation.
  2. Upon reservation, credit card will be charged for the amount indicated on the booking confirmation page and email.
  3. The Hotel accepts Debit Card, Visa and Mastercard. AliPay is also accepted.
  4. Exchange rates are applicable at time of reservation, but are subject to currency fluctuations and billing will be at the prevailing exchange rate upon completion of your stay.

Cancellation Policy

  1. Reservations made during peak seasons require full pre-payment and are non-cancellable, non-amendable and non-refundable. The entire period of your stay, inclusive of nights before and after the peak seasons, will be charged to your credit card upon reservation.
  2. Cancellation of and/or amendments to your reservation must be made 48 hours (i.e., by 12 pm Malaysia time) prior to your arrival date.
  3. Cancellation or amendment made within 48 hours of arrival will incur a cancellation fee of one night’s room charge (inclusive of any applicable prevailing government tax).
  4. In the event of no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation.

Group Reservations

  • For corporate, travel agents and reservations for groups of 10 rooms and above, please email enquiry or booking to Sales and Marketing department on .

Further Information

  1. In proceeding with the reservation, you further agree to allow Artisan Eco Hotel and its agents to collect, use and disclose to any of its related corporations (as defined in the Personal Data Protection Act 2010 (PDPA), its agents and its third party service providers (including those outside of Malaysia) your personal data for the purposes of (i) administering, managing and maintaining your customer relationship with us; (ii) Artisan Eco Hotel and its affiliates complying with any applicable law, governmental or regulatory requirements, or request or direction of any governmental authority of any relevant jurisdiction; and (iii) other business related purposes of Artisan Eco Hotel and its affiliates.
  2. You may unsubscribe to any such email at any time upon receipt of the said email.
  3. This reservation is not transferable. No name change is allowed.

General Provisions

  1. By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel’s standard terms and conditions of stay.
  2. The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
  3. The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
  4. You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by the Hotel.
  5. The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.
  6. The Hotel does not liable and takes no responsible for any injury, losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of, connected or inability with any room inventories or services provided.
  7. The reservation and the terms and conditions set out hereto shall be governed in accordance with the law of Malaysia.